ETU Experience Consulting and Design ｜ leading experience design and consulting company in China

WORK

CMB Retail Banking
×
ETU
Innovative mobile-based personal banking product

Aug. 2014 till now

#ExperienceTransformation
#Finance
#UserResearch
#DigitalProductDesign

Deppon Express
×
ETU
Experience indicator system for sustainable innovation empowering

Apr.-June 2019

#IndicatorSystem
#Logistics
#UserResearch
#ExperienceManagement

CGB Credit Card
×
ETU
Membership system renaissance

Apr.-June 2019

#MembershipLoyalty
#Finance
#UserResearch
Guotai Junan Securities
×
ETU
Innovative Junhong service system for achieving quality and user satisfaction

June 2016 till now

#BrandUpgrade
#Finance
#UserResearch
#DigitalProductDesign

Tencent Games
×
ETU
User emotional experience involved principles design for MMORPG tutorial

Dec. 2016 – Feb. 2017

#UserResearch
#DigitalProductDesign

COSCO Shipping
×
ETU
International brand strategy for transportation brand entering global market

May 2017-July 2017

#DigitalProductDesign
#BrandStrategy
#Logistics

INNOVATION

Membership loyalty experience program is created exclusively to raise member participation and community trust. We dive deep in user research to design a behavioral service environment to align the dynamic growing demand in any community. Learn More

Why E.E.A.S.Y. program?

To achieve the external customer feedback acquisition of a company’s brand/product/service.
To validate the impact of customer experience on a company growth efficiency.
To improve the internal customer experience success team structure and collaboration workflow. Learn More

ETU Experience Academy (aka E-Academy) is an “innovation madhouse” infused with corporate executives, industry pioneers, business experts, and savvy designers. Here at E-Academy, you may find the latest smart know-how insights of the UX related industry. We treasure the power of thinking. And we never stop honing our approach of creating an authentic experience. It’s our mission to conquer any cutting-edge UX related challenges.

Check It Out